Consumer Ratings and Comments

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Number of Consumer Ratings: 33

Average Consumer Rating:  4 stars

Ratings Key:
  5 stars = Extremely Satisfied
  4 stars= Very Satisfied
  3 stars= Somewhat Satisfied
  2 stars= Somewhat Dissatisfied
  1 stars= Very Dissatisfied
  No stars = Extremely Dissatisfied Consumer's Feedback:

1 - 5 of 33 Feedbacks NEXT ->

Consumer: Holly27   Date: 9/26/2014 8:04:16 PM Consumer Rating: 2 stars
It's taking forever to get the prescription straightened out! I thought it was the doctor's office, but it seems to be this pharmacy's problem. I will not use this company again! It is excruciating!

Consumer: zoey3   Date: 9/20/2014 4:51:09 PM Consumer Rating: 5 stars
I have been getting a scrip from them for several years now that I cannot afford in the US even though I have insurance. They have always been great.

Consumer: today   Date: 9/19/2014 4:07:18 PM Consumer Rating: 1 stars
I thought based on reviews here these folks would be good. Terrible. 2 months now, with my script, and keep giving reasons why they can't fill it. First the script didn't have the right wording. Now they need to call my doctor just to make sure they get "the dosing right" even though it's an easy script and dosage is clearly written. They don't respond to emails, and can't seem to coordinate verbal and written communications.

Consumer: munchee   Date: 9/15/2014 5:33:08 PM Consumer Rating: 1 stars
After 14 years ordering from Northwest we ended that relationship today. The pharmacy fax was down on 9/7/14, called customer service, got another number to use, that was busy. Called on 9/11 (after receiving yet another $5.00 discount offer via e mail from them), their fax was now working. Faxed 2 prescriptions yet was unable to order on line since it stated no refills were available. Today 9/15/14, called them again since it still showed no refills available. Customer service checked and indeed had the faxed prescriptions but I had missed the deadline for the $5.00 off which was 9/12/14. Asked if they would wave the expiration date since I had been trying to order for a week now. Answer...NO, NO apology, NO discount. I asked "are you going to turn away a long time customer for $5.00? Answer yes, my answer...goodbye! Customer service means a great deal to me, shows the quality of a company!

Consumer: NWPHARMbad   Date: 9/8/2014 4:28:51 PM Consumer Rating: 0 stars
Northwest Pharmacy has no intention of providing customer satisfaction if there is an issue. They do not disclose generic name products on their web site so price comparison is difficult.You MUST ask what generic you will receive and then price check around!! They are NOT the cheapest in cost by a long shot. The customer does not get a FULL RETURN either as stated. The customer pays for ALL SHIPPING EXPENSES INCURRED IN the transaction. That means you pay when they ship the wrong item and you pay to return it!!!! Very misleading web site and customer service reps who are inexperienced. I'm out $25. of my own money on a return and have no drugs I had waited 3 weeks to receive. AVOID if you don't like headaches! Avoid if you value your money.

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